Making a complaint
At Energylinx we are committed to ensuring that we provide you with the highest possible level of service.
We take complaints very seriously and we have provided the following information to allow you to see how to make a complaint and how to escalate it.
Stage 1 : Contact Us
For complaints about Energylinx's energy comparison and switching services, or about Energylinx in general, please contact the Energylinx customer services team using one of the options below:
- Email: Elxcomplaints@energylinx.com
- Post: Gocompare.com Limited (T/A Energylinx), Imperial House, Imperial Way, Newport, NP10 8UH
- Telephone: 01259 225400
Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best to resolve the matter.
Stage 2: Senior Management Review
If your complaint has not been resolved to your satisfaction, you can ask us for an internal review. We will then escalate your complaint to a senior manager, who will investigate and try to resolve the matter for you